Support
At Spinero Casino, we believe that excellent player support is the foundation of a positive gaming experience. Our dedicated team is here to assist you with any questions or concerns, ensuring your time with us is smooth and enjoyable.
Available Support Channels
Our professional support team is available 24 hours a day, 7 days a week, ready to assist you through multiple convenient channels:
Live Chat: For immediate assistance, our live chat feature connects you with a support representative in seconds. Whether you have questions about your account, deposits, or gameplay, our team is just a click away.
Email Support: For more detailed inquiries, you can reach our support team at support@spinero.com. We aim to respond to all email queries within 2 hours during peak times and even faster during regular hours.
Comprehensive FAQ Section: Before contacting our support team, you might find answers to common questions in our extensive FAQ section. This resource covers topics ranging from account management and payment methods to bonus terms and responsible gaming.
Fast and Reliable Assistance
At Spinero Casino, we understand that time is valuable. That's why we've optimized our support processes to provide you with quick and effective solutions:
- Live Chat Response : Typically under 60 seconds
- Email Response : Within 2 hours
- Issue Resolution : Most concerns are resolved during the first contact
Our support team is thoroughly trained on all aspects of Spinero Casino, including our extensive game library featuring titles from NetEnt, Pragmatic Play, Evolution Gaming, and many more providers.
Payment Support
Have questions about our payment methods? Our team can guide you through all available options, including Visa, MasterCard, Apple Pay, Skrill, Neteller, and several others. We're here to help with:
- Processing times for deposits and withdrawals
- Verification procedures
- Currency options (EUR, CAD, NZD)
- Troubleshooting payment issues
Technical Assistance
Experiencing technical difficulties? Our support specialists can help resolve issues related to:
- Game loading
- Account access
- Mobile compatibility
- Browser requirements
- Software updates
Multilingual Support
To serve our diverse player community, our support team offers assistance in multiple languages, ensuring clear communication regardless of where you're playing from.
Responsible Gaming Support
We're committed to promoting responsible gaming practices. Our support team is trained to provide information and assistance regarding:
- Setting deposit limits
- Self-exclusion options
- Time management tools
- Resources for problem gambling
Feedback and Continuous Improvement
Your feedback helps us improve. After interacting with our support team, you may receive a brief satisfaction survey. We value your input and use it to enhance our service quality continuously.
At Spinero Casino, we're not just here to solve problems—we're here to create an exceptional gaming environment where you feel valued and supported at every step of your journey. Whether you're a new player learning the ropes or a seasoned gamer with specific questions, our friendly support team is ready to assist you with professionalism and care.