FAQ

Creating an account at Spinero Casino is quick and straightforward. Start by clicking the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information including your email address, preferred username, and a secure password. The registration form also requires personal details such as your full name, date of birth, address, and phone number to verify your identity and comply with regulatory requirements. Once you've filled out all required fields, accept our terms and conditions, and confirm you're of legal gambling age. After submitting your information, you'll receive a verification email with a link to activate your account. Click on this link, and your Spinero Casino account will be ready to use. The entire process typically takes less than five minutes, allowing you to start playing your favorite games almost immediately.

Spinero Casino offers an exciting welcome package featuring up to 1,750 Free Spins spread across your first four deposits. Here's how it works: On your first deposit, you can receive up to 1,000 Free Spins on Big Bass Bonanza (for example, deposit €20 for 80 Free Spins or €100 for 400 Free Spins). Your second and third deposits can each earn you up to 250 Free Spins on Floating Dragon and Big Bass Splash respectively. Finally, your fourth deposit can bring another 250 Free Spins. The minimum qualifying deposit is €10, which gives you 4 Free Spins for every €1 deposited. To get the maximum number of free spins for each deposit, you'll need to deposit €250 or more. The best part? All free spins at Spinero Casino are wager-free, meaning whatever you win is yours to keep with no playthrough requirements. These spins are valid for 7 days after being credited to your account. Please note that players from Finland are not eligible for this welcome offer.

Yes, Spinero Casino offers a no deposit bonus of 25 Free Spins just for registering an account. This welcome gift allows new players to try out some of our popular games without making an initial deposit. To claim this bonus, simply complete the registration process and verify your account. The free spins will be automatically credited to your account—no bonus code required. As with all our free spins offers, these are wager-free, meaning any winnings you generate are yours to keep without playthrough requirements. The no deposit free spins are typically valid for 7 days after being credited to your account and are available on selected games only. This offer provides a perfect opportunity to experience our gaming platform risk-free before making your first deposit. Remember to check our promotions page regularly, as we occasionally release special no deposit bonus codes for both new and existing players.

Spinero Casino offers a wide variety of secure payment methods to accommodate players from different regions. For card payments, we accept Visa and MasterCard, which provide quick and straightforward transactions. E-wallet options include Skrill, Neteller, ecoPayz, and Mifinity, all offering instant deposits and fast withdrawals. For those who prefer bank-based options, we support Bank Transfers, Sofort, and Trustly. Mobile payment enthusiasts can use Apple Pay for seamless transactions from their iOS devices. We also accept prepaid options like PaySafeCard, Neosurf, and CashtoCode, which are perfect for players who prefer not to share their banking details online. All deposits are processed instantly, allowing you to start playing immediately. Withdrawal processing times vary by method, with e-wallets typically being the fastest (within 24 hours), while card and bank transfers may take 1-5 business days. The minimum deposit and withdrawal amounts are typically €10 or equivalent in other accepted currencies (CAD, NZD, EUR).

At Spinero Casino, we pride ourselves on offering wager-free free spins, which means there are no wagering requirements on winnings from free spins. Whatever you win is yours to keep and withdraw immediately. This player-friendly approach sets us apart from many online casinos that impose high playthrough requirements. For any deposit bonuses we might offer through special promotions, the specific wagering requirements will be clearly stated in the terms and conditions of that offer. When wagering requirements do apply to certain promotions, they represent the number of times you must play through the bonus amount before you can withdraw any associated winnings. For example, if you receive a €10 bonus with a 35x wagering requirement, you would need to place bets totaling €350 before withdrawing winnings from that bonus. Different games contribute differently toward wagering requirements—slots typically contribute 100%, while table games and live dealer games may contribute less. Always check the specific terms of each promotion to understand the exact requirements and game contributions.

Absolutely! Spinero Casino is fully optimized for mobile play, offering a seamless gaming experience across all devices. Our mobile platform works perfectly on iOS and Android smartphones and tablets without requiring any app downloads. The mobile version of Spinero Casino features a responsive design that automatically adjusts to your screen size, ensuring that navigation, game play, and account management are just as user-friendly on mobile as they are on desktop. You'll have access to our complete game library of over 4,000 titles, including slots, table games, and live dealer options—all optimized for touchscreen play. All casino features are available on mobile, including account registration, deposits and withdrawals, claiming bonuses, and contacting customer support. The mobile platform also supports Apple Pay for iOS users, making mobile deposits even more convenient. Whether you're commuting, waiting in line, or simply prefer playing from your couch instead of your computer, Spinero Casino's mobile compatibility ensures you never miss out on the action.

Spinero Casino boasts an impressive collection of over 4,000 games from some of the industry's most respected software providers. Our slot selection includes popular titles from NetEnt, Pragmatic Play, Red Tiger Gaming, ELK Studios, NoLimit City, Play'n GO, Quickspin, and Yggdrasil. These providers are known for their high-quality graphics, innovative features, and exciting gameplay mechanics. For those who enjoy the authentic casino experience, our live dealer section is powered by Evolution Gaming, the leading name in live casino technology. Their professional dealers host games like blackjack, roulette, baccarat, and game shows in real-time HD streaming. We also feature table games from StakeLogic and other providers, offering multiple variations of classics like roulette, blackjack, poker, and baccarat. Our game library is constantly updated with new releases, ensuring there's always something fresh to try. Whether you're a fan of high-volatility slots, progressive jackpots, strategic table games, or immersive live dealer experiences, Spinero Casino's diverse game collection has something to match every player's preferences and playing style.

Yes, Spinero Casino operates under a valid gambling license issued by a reputable regulatory authority. This licensing ensures that we adhere to strict standards regarding fair play, responsible gambling, data protection, and financial security. Our license requires us to implement various player protection measures, including age verification processes, self-exclusion options, and transparent terms and conditions. All games on our platform use certified random number generators (RNGs) that are regularly tested by independent auditing organizations to guarantee fair and random outcomes. We also employ industry-standard encryption technology to protect all player data and financial transactions. Our commitment to regulatory compliance means that players can enjoy our games with complete confidence in the integrity and fairness of our operations. The specific details of our licensing can be found at the bottom of our website homepage, where we display our license number and regulatory authority information. This transparency is part of our dedication to maintaining the highest standards of trust and accountability in the online gambling industry.

The Know Your Customer (KYC) verification process at Spinero Casino is a standard security procedure required by our regulatory authorities to prevent fraud and ensure compliance with anti-money laundering regulations. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, you'll need to provide documents that confirm your identity, address, and payment methods. For identity verification, we accept government-issued photo ID such as a passport, driver's license, or national ID card. For address verification, you can submit a recent utility bill, bank statement, or official government letter dated within the last three months. If you've deposited using a credit/debit card, we may also request a photo of the card (with the middle digits hidden for security). To submit these documents, simply visit the 'Verification' or 'My Account' section of your Spinero Casino account, or email them directly to support@spinero.com. Our team typically processes verification documents within 24-48 hours, and you'll receive notification once your account is fully verified.

At Spinero Casino, we've implemented multiple solutions to address technical issues you might encounter while playing. If you experience game freezes or disconnections, first check your internet connection and try refreshing the page. For most temporary technical glitches, clearing your browser cache and cookies or trying a different browser often resolves the issue. If a game disconnects during play, our system automatically saves your game state, and any bets placed will be settled according to the game outcome. You can typically resume where you left off by reopening the game. For payment-related technical problems, we recommend checking if your payment method is working correctly and ensuring you've entered all details accurately. If you encounter persistent technical difficulties, our dedicated support team is available 24/7 via live chat or email at support@spinero.com. When contacting support about technical issues, it's helpful to provide details such as the device you're using, your operating system, browser type and version, the specific game affected, and screenshots of any error messages. This information helps our technical team diagnose and resolve your issue more efficiently.

Spinero Casino is committed to promoting responsible gambling by providing a comprehensive suite of tools to help players maintain control of their gaming activities. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit into your account. For players who need a short break, our time-out feature lets you temporarily suspend your account for a period ranging from 24 hours to six weeks. In cases where a longer break is needed, we provide a self-exclusion option that completely restricts access to your account for a minimum of six months. We also implement reality checks—periodic notifications that remind you how long you've been playing and display your session activity. Additionally, all players can view their complete transaction history and gaming activity in their account section, promoting awareness of gambling habits. Our responsible gambling page contains a self-assessment questionnaire to help identify potential problem gambling behaviors, along with links to professional support organizations like GamCare, Gambling Therapy, and BeGambleAware. We take our responsibility seriously and train our customer support team to recognize signs of problem gambling and provide appropriate assistance when needed.

Spinero Casino employs industry-leading security measures to protect player information and ensure secure gaming. We use advanced 128-bit SSL (Secure Socket Layer) encryption technology to safeguard all data transmissions between your device and our servers, making it virtually impossible for unauthorized parties to access your personal or financial information. Our platform undergoes regular security audits and penetration testing by independent cybersecurity firms to identify and address potential vulnerabilities before they can be exploited. For account security, we implement multi-factor authentication options and encourage the use of strong, unique passwords. All payment processing is conducted through PCI-DSS compliant systems, ensuring that your financial transactions meet the highest security standards in the payment card industry. Regarding data protection, we adhere strictly to privacy regulations and only collect information necessary for operating our services. Your personal data is never sold to third parties, and we maintain a comprehensive privacy policy that clearly outlines how your information is used and protected. Our internal data access controls ensure that only authorized personnel can access sensitive information, and all staff undergo regular training on data security protocols.

Spinero Casino offers multiple channels to reach our customer support team, available 24 hours a day, 7 days a week. The most immediate way to get assistance is through our live chat feature, accessible by clicking the chat icon located in the bottom right corner of any page on our website. This connects you directly with a support agent within minutes. For less urgent inquiries or if you need to send documentation, you can email us at support@spinero.com. Our average response time for emails is within 24 hours, though we strive to reply much faster. Before contacting support, you might find quick answers in our comprehensive FAQ section, which addresses many common questions and issues. We provide support in multiple languages to accommodate our international player base. Our support team is thoroughly trained in all aspects of our casino operations, including account management, bonuses, payment processing, game functionality, and responsible gambling measures. When contacting support, providing relevant details about your query, such as your username, the specific game or promotion in question, and any error messages you've encountered, helps us resolve your issue more efficiently.